Capital One | Revamping the Websites of Two Recently Acquired Investment Banks

Capital One, a leading credit card issuer, has been steadily growing its commercial banking platform through strategic acquisitions. Recently, it acquired two leading middle-market investment banks—TripleTree, specializing in healthcare and healthcare technology, and KippsDesanto, focused on aerospace and defense. Our agency was asked to revamp the websites for both firms to better align with the Capital One commercial banking platform. As ACD/copywriter, I revised the copy to preserve the unique value propositions of each firm while highlighting the broader positioning and financial resources of a top 10 commercial bank.

  • Integrating two highly specialized investment banks into a unified platform required a balance of integration and differentiation.

    • Maintaining Industry-Specific Identity: TripleTree and KippsDesanto had strong reputations in their respective industries. The challenge was to ensure that each retained its value proposition while aligning with the Capital One brand.

    • Navigating Compliance Requirements: As part of a major financial institution, all content required careful vetting to meet legal, compliance and regulatory standards—adding layers of review to the approval process.

    • Managing Stakeholder Expectations: Leadership from both investment banks and corporate branding teams had unique priorities, requiring a delicate balance of strategic messaging, diplomacy, and iteration to satisfy multiple stakeholders.

    • Collaborating with an IT Team Managing High-Priority Projects: The websites had to be integrated within the Capital One ecosystem, but internal IT teams were focused on mission critical projects. This required a pragmatic approach to timelines, content migration and technical feasibility to ensure a smooth launch.

    • Streamlining the User Experience: The existing websites needed a full content overhaul to improve strategic messaging, clarity, consistency, and site navigation.

  • To successfully integrate the TripleTree and KippsDesanto websites, we developed a content strategy that balanced brand alignment, industry-specific expertise, compliance considerations, and technical feasibility.

    • Refined Brand Voice: Before revamping the websites, we refreshed the core messaging to ensure that their brand voice reflected the best version of themselves while highlighting the benefits of their affiliation with a top 10 commercial bank.

    • Simplified Messaging: Investment banking content is often dense and jargon-heavy. We streamlined the copy to make complex financial concepts more accessible for both institutional investors and middle-market clients.

    • Stakeholder Approvals: We collaborated with the legal teams to ensure compliance with regulatory standards while managing input from multiple stakeholders.

    • Optimizing IT Implementation: Understanding IT resource constraints, we structured copy and design to minimize development lift. Using Figma, we delivered implementation-ready content that seamlessly fit within existing website templates.

    • Improving User Experience & Navigation: The previous websites were text-heavy and difficult to navigate. We provided a clear, intuitive site architecture, allowing users to quickly find relevant information.

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